⚙️Service Details

osTicket Hosting

Self-hosted osTicket vs Zendesk. Unlimited agents, no per-agent fees, full data control. Reliable open source support ticketing for UK businesses.

£39/month

Standard 2GB RAM plan

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What's Included

✓Full osTicket setup and configuration

✓Data import from existing help desk

✓Custom fields and ticket workflows

✓Unlimited agents and tickets

✓Daily automated backups

✓Automatic updates and security patches

✓Vaultwarden password manager (free)

✓Email/mailbox support available

✓Knowledge base setup

✓SLA plans and escalation rules

✓Multi-department support

✓Mobile-responsive design

Replaces Expensive SaaS

ZendeskFreshdeskHelp ScoutZammad

What is osTicket?

osTicket is a widely-used open source support ticketing system. Route customer inquiries, manage SLAs, build a knowledge base, and deliver excellent support — without per-agent fees. osticket.com

✓Email-to-ticket conversion

✓Web form submissions

✓Knowledge base

✓SLA plans

✓Escalation rules

✓Multi-department

✓Reports & analytics

✓Custom fields

Compare to SaaS Tools

If you need CRM or invoicing too, the Business Suite and Enterprise Suite bundle help desk with other tools.

Feature	osTicket	Zendesk	Freshdesk
Monthly Cost	£39 flat	£55+/agent	£15+/agent
Agents	Unlimited	Per-agent pricing	Per-agent pricing
Data Ownership	Yours	Vendor cloud	Vendor cloud
Customization	Full	Limited	Limited
Self-Hosted	Yes	No	No